Resources and FAQ - Unilasers 
Resources

Machine Tool Buying
and Support FAQ

Practical answers for production cycle, shipping, machine operation, laser cutting quality, and CO2 laser selection.

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What you can find here
  • Production and delivery timelines
  • Laser cutting machine buying advice
  • Shipping and packaging process
  • Beginner operation support
  • Cutting quality inspection points
  • CO2 laser material selection

Common Questions

These answers are prepared for B2B customers who are comparing equipment options or planning factory production.

01 How long does the production cycle of the equipment typically take? Production

Due to the complexity of the machine tools, manufacturing cycles vary.

For standard-specification CNC engraving machines and laser cutting machines, it usually takes 20-30 days.

For high-power laser cutting machines and customized products, it usually takes 30-50 days.

02 Is a laser cutting machine worth buying? What are its advantages and disadvantages? Buying Guide

A laser cutting machine is an intelligent manufacturing tool used for precision cutting and engraving of various metallic and non-metallic materials. It features high speed, high precision, high repeatability, and strong flexibility, and requires no post-processing steps such as polishing or grinding, thereby saving time, effort, and material waste.

However, a laser cutting machine demands a high initial investment in equipment and space and requires continuous learning and practice. If your business needs to purchase its own laser cutting machine, please weigh the pros and cons based on your specific business needs, budget, workspace, and safety commitments before making a decision.

For users who only need laser cutting occasionally, using local laser cutting services may be a more suitable option.

03 How is the equipment shipped after purchase? Shipping

All CNC machine tools can be shipped worldwide by sea, air, or international express couriers such as DHL, FedEx, and UPS. You are welcome to fill out the form with your name, email, full address, product, and requirements to get a free quote.

We will contact you shortly with complete information, including the most suitable delivery method and the shipping cost.

The CNC machine tools will be properly packed in fumigation-free wooden crates. When the CNC machine tool arrives at your seaport or destination, you can pick it up with the bill of lading we provide. We can also arrange door-to-door delivery through a freight forwarder.

04 Are CNC machine tools difficult for beginners to operate? Operation

We have assisted many beginners with CNC machine tools. If you have basic computer knowledge and are willing to spend a little time learning, it is not difficult.

When you order a CNC machine tool from us, we will send you a user manual and operation videos, and you will also receive 24/7 free online service support.

05 How do you inspect the cutting quality of workpieces cut by a laser cutting machine? Quality Check

Cutting quality is evaluated from several practical indicators. These factors help determine whether the workpiece edge is smooth, accurate, and ready for downstream processing.

Roughness

The cross-section of a laser cut forms vertical lines; the depth of these lines determines the roughness of the cut surface. The shallower the lines, the smoother the cut surface.

Perpendicularity

If the sheet thickness exceeds 10mm, the perpendicularity of the cutting edge is very important. The more perpendicular the edge, the higher the cutting quality.

Dross

The formation of dross is a significant factor in determining laser cutting quality, because removing dross requires extra work.

Material Deposition

Materials expelled upward or downward during cutting can form deposits on the surface.

Heat-Affected Zone

The Heat-Affected Zone refers to the depth of the area where the internal metal structure has changed due to heating near the cut.

Deformation

If cutting heats the part, the part can deform. Controlling laser power and using short laser pulses can reduce part heating and avoid deformation.

06 Under what circumstances should you choose a CO2 laser cutting machine? CO2 Laser

A CO2 laser cutting machine is a professional automatic engraving and cutting tool. Its core advantage lies in its 10.6um wavelength, which is easily absorbed by a wide range of non-metallic materials.

Wood

Solid wood, plywood, MDF, and bamboo products.

Plastics and Polymers

Acrylic, polypropylene, polyvinyl chloride, and other similar materials.

Textiles

Fabric, leather, paper, wool, and non-woven fabrics such as airbag fabric.

Other Materials

Glass, ceramics, rubber, crystal, jade, and more.

Application Cases

Advertising displays, packaging and printing, fashion and apparel, automotive interiors, and other non-metal processing work.

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